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Norwich Train Station

Norwich Train Station

Norwich

Norwich station

Station Approach
Norwich
Norfolk
NR1 1EF

Ticket office opening hours:

Monday - Friday - 04:45 to 20:45
Saturday - 04:45 to 20:45
Sunday - 06:45 to 20:45

GET DIRECTIONS

Norwich at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones YES Yes
    • Accessible Taxis YES Yes
    • First Class Lounge No
    • Help Points No
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Impaired Access Staff Help Hours Monday - Sunday - open 24h
    • Accessible Taxis

      Details of nearest taxis are shown on station information poster
    • Customer Help Point on concourse
    • Helpline YES Yes
    • Helpline Contact Details Phone number: 0800 028 28 78
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Mobility Set Down

      At the main station entrance
    • Step Free Access https://www.orr.gov.uk/media/10955

      assistance meeting point is the information desk in booking hall.


      coverage: whole station">

      This station has step free access to all platforms.

      This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

      Assistance meeting point is the information desk in booking hall.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

      What assistance is available for customers using this station?

      • Board and alight
      • Ramp assistance
      • Luggage (on and off train only)
      • Ticket sale on board

      How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

      • By speaking with a member of station staff
      • By calling 0345 600 7245 (option 4)
      • By selecting the help button on one of the ticket machines at this station

  • Airport

    • Availability YES Yes
    • Note Nearest Station to Norwich Airport.

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/

  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) First routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info (http://www.plusbus.info/)  

  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note 10 Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ (http://bikeandgo.co.uk/)
    • Location

      Cycle parking facilities can be located next to the station entrance, near the bus stops
    • Sheltered YES Yes
    • Spaces 442
    • Type Racks

  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available YES Yes
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Norwich station (http://btwifi.com/find)
    • Telephone: Usage Type Cards And Coins

  • Parking

    • Car Parking Details Parking 1:
      Email: [email protected]
      Phone number: 0345 050 7080

      Operator Name: National Car Parks Ltd
      Name: Station Car Park
      Spaces: 70
      Charges:
      Off-peak: £13.60
      Daily: £14.60
      Weekly: £62.00
      Monthly: £254.00
      ThreeMonthly: £700.00
      Annual: £2,440.00
      Saturday: £7.95
      Sunday: £7.95

      Number Accessible Spaces: 5
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - 04:30 to 01:30
      Url: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/

      Parking 2:

      Name: Station Car Park
      Spaces: 0
      Number Accessible Spaces: 0
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

      Parking 3:

      Name: Car Park 3
      Spaces: 0
      Number Accessible Spaces: 0
      Accessible Car Park Equipment: No
      Cctv: No
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

  • Restrooms

    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

      Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

  • Station Location & Directions

    • Latitude 52.62717818
    • Longitude 1.306828331

  • Station Information

    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property: URL https://www.greateranglia.co.uk/lost-property
    • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Note Lost property phone line service
    • Lost Property Number 03456007245
    • Staffing Level YES Yes

  • Ticketing Hours

    • Ticket Office Hours Monday - Friday - 04:45 to 20:45
      Saturday - 04:45 to 20:45
      Sunday - 06:45 to 20:45

  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Penalty Fares LE
    • Smartcard Notes www.greateranglia.co.uk/smart

      ">Smartcard Issued: Yes
      Smartcard Validator: Yes

      Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

  • Taxi Information

    • Availability YES Yes
    • Note Taxi rank at front of station

  • Other transportation

    • Cycle Hire YES Yes
    • Rail Replacement Services

      Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.